Otrvhzβ’ Customer Care
How can we help?
Contact us about journaling supplies, creative tools, desk and storage products, orders, shipping, payments, returns, or refunds.
Customer Support
Email: service@otrvhz.com
Phone: +852 3555844
Customer service hours: 8:00 AM β 10:00 PM Daily
We aim to respond to email inquiries within one business day. Response times may be longer during holidays or periods of high inquiry volume.
Questions about an order
Include your order number and the email address used at checkout so we can locate your purchase and assist you more efficiently.
Damaged, missing, or incorrect items
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly. Include your order number and clear photos of the item and packaging where possible. We will review the information and explain the next steps.
Returns
Please contact us before sending an item back. After reviewing your request, our support team will provide return instructions and the appropriate return address. Do not send a return to the business address unless our team has instructed you to do so.
Business Information
Otrvhzβ’ is operated by Guangzhou Jianqiao Trading Co., Ltd.
Owner: Li Fangshuai
Room 501, Lane 11, Nanzhen East Street, Shipai, Tianhe District, Guangzhou, Guangdong, China