Return & Refund Policy

Order Support

Return & Refund Policy

Please contact us before sending an item back.

Return period

Eligible items may be returned within 30 calendar days after confirmed delivery. Items must be unused and in their original condition and packaging, with any included parts or accessories. Some items may not be eligible for return where permitted by applicable law; any such restriction will be shown on the product page or at checkout.

How to request a return

Email service@otrvhz.com with your order number, the item you wish to return, and the reason for your request. Please wait for approval and return instructions before shipping the item. Do not automatically send returns to the business address.

Return shipping costs

For preference-based returns, customers are generally responsible for return shipping costs. If an item is confirmed to be damaged, defective, incorrect, or affected by an error attributable to us, we will work with you on an appropriate solution without additional costs caused by that error.

Refunds

After an approved return is received and inspected, eligible refunds are initiated to the original payment method. We generally initiate the refund within 5–10 business days after inspection. Your payment provider may require additional time to post the credit.

Original shipping charges are generally non-refundable unless the return is due to an error attributable to us or applicable law requires otherwise.

Damaged or incorrect items

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly. Include your order number and clear photos of the item and packaging where possible. We will review the issue and explain the available resolution, which may include a replacement, reshipment, refund, or return.